Delivery & Returns

When will my order be dispatched?

All units are made to order we don't cary stock so Lead-time can vary due to outstanding orders. We aim to have your order shipped within 4-6 weeks. Please contact us if you would like a more information on our current schedule.

Busy periods

Orders are made and dispatched strictly in the order they are received. Orders in busy periods may be subject to extra delays.

When will my order be delivered?

Deliveries are usually made between 9am - 4pm Monday – Friday, although our couriers may deliver outside of these hours. Typically, a signature will also be required upon receipt. While we can control the processing and departure of your order from us, the rest is in the hands of our couriers. Deliveries can understandably be affected by road conditions and adverse weather, amongst many other unforeseen issues.

Can I specify a delivery date?

If there is a specific date on which you would like your order delivered, please state so when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested, we will contact you. If you require a Saturday delivery, please call us on 07843436310 after placing your order.

Do I need to be in to receive my order?

Yes the units are large items and the pallet company is contracted to delivery the goods to kerb.

What will delivery cost?

Our delivery charge is based on the units you order for the majority of UK mainland addresses, orders are delivered on a pallet. This is our standard delivery service. This does not include Saturday delivery - if you require a Saturday delivery please contact us and we can quote you for the additional cost.

Certain UK postcodes unfortunately invoke a surcharge. This includes the Scottish Highlands and Islands , and off-shore postcodes (such as the Isle of Wight, Isle of Man, Channel Islands, Scilly Isles, and Northern Ireland). If your postcode falls within a surcharge area, we will contact you before we dispatch the goods. If you are unsure about the delivery cost for your area, please contact us for further guidance.

Can you deliver to...?

We are unable to economically ship certain items to offshore islands due to their size and fragility. Customers are welcome to collect in person (please check with us before travelling), or can arrange their own shipper.

Large orders

Large orders are all priced according to their destination postcode and weight. Typically, these will have to be delivered on several pallets, which is more expensive than standard delivery. We regularly ship big orders as palletised loads, contact us for a price on bigger orders.

Please check the contents of your delivery as soon as it is received for any damage

Under no circumstances can we accept a claim for loss or damage if the goods are signed for as "In good condition", "Unexamined" or "Unchecked". Instead, you must sign the goods as "damaged". In the event that the goods initially appeared to be OK, and upon further examination were not, then you must contact us within 24 hours of delivery providing clear photographic evidence of the packaging and affected area on the product.

Booking fitters and installers prior to delivery

Customers booking engineers to fit equipment based on the assumption that goods will arrive undamaged/missing parts and on the expected delivery day do so at their own risk. Belle Furniture cannot be held liable for any costs incurred.

Can I have my order delivered to an alternate address?

Yes, you can. You'll notice when you place an order that you can enter separate billing and delivery addresses. It is essential that the postcode is provided together with a phone number for the delivery address to ensure there is no delay.

Pallet Deliveries

Please note pallet deliveries are classed as "doorstep" deliveries. Drivers are not usually insured or able to assist with anything further than the initial delivery, this includes but is not limited to:

Moving your pallet into your property

Moving your pallet across obstacles including stairs, walls, and doors.

Removing your product from the pallet itself

Taking away and disposing of the pallet

If you should have any access or assistance requirements, please inform us in advance of placing your order. We can make drivers aware however we are unable to guarantee any assistance an be offered.

Damaged units

If there are damaged part/parts found when you open your box and you have not signed for the box as damaged, we reserve the right to send the replacement parts to you to resolve the situation. Contact us and we will resolve the situation as soon as possible.

My goods have not arrived

If a pallet is due and hasn't arrived yet let us know - we may not know there's been a delay until you notify us, and we will do our best to resolve it.

Returns & Refunds

At Belle Furniture we want you to be delighted with your purchase but if you are not we offer a 14 day return policy.

Please note we do not refund the cost of your original delivery or any return cost to ourselves. Furthermore, items should be packaged securely to avoid any damage in transit. We recommend that you use a pallet delivery service and obtain the correct insurance. In some circumstances, we can arrange for collection of the item from your address at your cost - please enquire for further details.

This returns policy does not affect your statutory rights.